Job Description
Start your career today with Houston's fastest-growing call center! We're urgently hiring motivated Customer Service Representatives for immediate start positions. No experience needed – we provide comprehensive training and career advancement opportunities.
Join our dynamic team in a modern, climate-controlled environment with free parking, competitive benefits, and flexible scheduling options. Perfect for career changers, recent graduates, or professionals seeking stable employment with growth potential.
What We Offer:
- Same-week start dates available
- Comprehensive paid training program
- Health insurance, 401(k), and paid time off
- Performance-based quarterly bonuses
- Clear career path to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries with empathy and efficiency
- Maintain accurate call documentation in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to resolve escalations
- Participate in ongoing product knowledge training
- Adhere to strict compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service experience preferred
- Clear, professional communication skills
- Basic computer proficiency with typing 25+ WPM
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- Pass background check and drug screen