Job Description
Join our award-winning call center team in Memphis and start your career immediately! We're seeking motivated individuals to handle inbound/outbound customer calls for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic team environment. No experience required – we provide full paid training!
What We Offer:
- Immediate start date
- Comprehensive paid training
- Health, dental, and vision benefits
- 401(k) with company match
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality)
- Collaborate with team to improve service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to type 25+ WPM
- Reliable internet connection for remote work option
- Must pass background check/drug screening
- Flexible availability (evenings/weekends required)
- Previous customer service experience preferred