Job Description
Join our award-winning team as a Customer Service Representative in Raleigh! No prior experience required – we provide comprehensive training to launch your career in customer support. Enjoy competitive pay, benefits, and growth opportunities in a dynamic environment. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent
- Excellent communication skills (verbal/written)
- Strong problem-solving abilities
- Ability to multitask in fast-paced settings
- Basic computer proficiency
- Positive attitude and customer-first mindset