Job Description
Join our award-winning customer service team at Pacific Connect Solutions! We're seeking motivated Call Center Agents for immediate hire positions in our Seattle hub. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No experience required – we provide full training! Start your journey today with our supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call handling time and CSAT scores
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge
- Uphold company values and service standards in every interaction
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication skills
- Strong problem-solving abilities and adaptability
- Ability to work flexible shifts (including weekends)
- Proficiency with basic computer applications
- Customer service experience preferred but not required
- Positive attitude and willingness to learn
- Reliable transportation to downtown Seattle office