Job Description
Join TechConnect Solutions for an exclusive hiring event seeking passionate Entry Level Chat Support Specialists! We're expanding our customer excellence team in Jacksonville, FL, and invite motivated newcomers to launch their tech careers. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your communication skills shine. No experience needed—just enthusiasm and a commitment to outstanding customer service!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries efficiently
- Document interactions accurately in CRM systems for seamless follow-up
- Collaborate with senior agents to resolve complex technical issues
- Adhere to company protocols and service level agreements (SLAs)
- Identify opportunities to upsell products/services during interactions
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer sentiment through empathetic communication
Qualifications
- High school diploma or equivalent (students welcome)
- Strong typing speed (minimum 40 WPM)
- Excellent written communication skills
- Proficiency with basic computer applications
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work option
- Availability to work flexible shifts including weekends