Job Description
Join our award-winning customer service team and launch your career immediately! Pacific Customer Solutions is seeking dynamic Call Center Agents for our Seattle headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
What We Offer:
- Starting wage of $22/hour with performance bonuses
- Medical, dental, and vision insurance
- Paid training and career advancement paths
- Flexible scheduling options
- Modern, downtown Seattle workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficiency with Microsoft Office and CRM software
- Positive attitude and resilience under pressure
- Authorized to work in the US