Job Description
We are currently hosting a Hiring Event in Jacksonville, FL, and are looking for motivated individuals to join our team as Entry Level Chat Support Representatives. This is an excellent opportunity for those seeking to launch a career in customer service and technical support with no prior experience required.
As a Chat Support Agent, you will serve as the voice of our brand, interacting with customers via online chat platforms to resolve inquiries, troubleshoot technical issues, and provide top-tier customer satisfaction. We provide comprehensive training to ensure your success in this role.
Responsibilities
- Respond to incoming customer inquiries via live chat with a professional and friendly tone.
- Resolve customer issues and answer questions regarding products, services, and account management.
- Identify and escalate complex technical issues to the appropriate senior support teams.
- Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM system.
- Adhere to company communication standards and quality assurance metrics.
- Collaborate with team leads to continuously improve service processes.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and typing skills (minimum 35 words per minute).
- Strong written communication skills and grammar proficiency.
- Ability to work independently and manage multiple chat sessions simultaneously.
- Reliable high-speed internet connection and a quiet workspace.