Job Description
Join our dynamic team at ConnectSolutions Inc. and kickstart your career in customer service! We're seeking passionate Call Center Agents for immediate hire positions with same-week start dates. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Philadelphia. No prior experience required – we provide all the tools for your success!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance customer experiences
- Participate in ongoing training to expand product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 25+ WPM
- Comfortable working in a fast-paced environment
- Basic computer proficiency
- Flexible availability including weekends/evenings
- Positive attitude and problem-solving mindset