Job Description
Join our award-winning team as a Customer Service Representative in sunny San Diego! We're seeking passionate individuals to deliver exceptional support experiences while enjoying our comprehensive paid training program. This role offers competitive compensation, career advancement opportunities, and a vibrant workplace culture focused on employee growth.
What We Offer:
- 4-week paid training program ($20/hour during training)
- Comprehensive health benefits (Day 1 eligibility)
- Flexible scheduling options
- Performance-based quarterly bonuses
- Modern downtown office with ocean views
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify and upsell relevant products/services
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual proficiency highly valued
- Available for evening/weekend shifts (10% shift differential)