Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time opportunities in our Raleigh call center. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills shine. No experience necessary – we provide paid training!
Why Apply Today?
- Start work within 48 hours of interview
- On-the-job certification programs
- Advancement opportunities to team lead/supervisor
- Modern downtown Raleigh location with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM tools and knowledge base
- Document interactions accurately in our proprietary system
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service
- Participate in ongoing training sessions
- Uphold company values in every customer interaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written & verbal)
- Ability to navigate multiple computer systems
- Typing speed of 30+ WPM
- Flexible availability including evenings/weekends
- Problem-solving mindset and patience
- Reliable transportation to downtown Raleigh
- Background check and drug screen required