Job Description
Join our dynamic team as a Customer Service Representative at Hiring Now Inc.! We're urgently seeking passionate individuals to deliver exceptional customer experiences at our upcoming hiring event in Indianapolis, IN. This full-time role offers competitive pay, comprehensive benefits, and rapid advancement opportunities. Be the voice of our brand while resolving inquiries, building relationships, and driving customer satisfaction. Perfect for those with strong communication skills and a customer-first mindset!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries, complaints, and billing issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT, FCR, and resolution time
- Contribute to continuous improvement initiatives and process optimization
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities and conflict resolution expertise
- Ability to thrive in fast-paced, high-volume environments
- Flexibility to work evenings/weekends as needed