Job Description
Join our award-winning call center team in San Jose, CA! We're hiring immediately for motivated Customer Service Representatives to handle inbound/outbound calls for major tech clients. No experience required – comprehensive training provided. Enjoy competitive pay, performance bonuses, and career advancement opportunities in a dynamic environment.
Why Apply Today?
- Immediate start date
- On-the-job certification
- Health/dental benefits after 60 days
- Free parking & transit stipend
- Referral bonuses
Responsibilities
- Handle high-volume customer inquiries via phone/email/chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed KPIs: 25+ calls/day, 85% CSAT score
- Collaborate with tech support for complex escalations
- Participate in weekly performance reviews
- Adhere to PCI compliance protocols
Qualifications
- High school diploma or equivalent
- Clear background/drug screen
- Minimum 45 WPM typing skills
- Proficient in Windows OS
- Ability to work flexible shifts (including weekends)
- Strong problem-solving aptitude
- Spanish bilingual a plus