Job Description
Join our award-winning customer support team in Oklahoma City and become the voice of our brand! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional experiences while our customers sleep. Enjoy competitive pay, premium benefits, and a supportive remote-friendly environment. This is your opportunity to grow with a company that invests in its people. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in our proprietary system for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95%+ customer satisfaction score through active listening
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or retail environment
- Exceptional communication skills with clear articulation
- Proficiency in multitasking and time management
- Comfortable working night shifts (11 PM - 7 AM CST)
- Basic technical troubleshooting abilities
- Positive attitude with resilience under pressure