Job Description
Join our award-winning call center team in Philadelphia and start earning weekly pay immediately! We're seeking dynamic Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy a modern work environment with comprehensive training, performance bonuses, and career advancement opportunities. Perfect for those seeking fast-track employment with competitive compensation and flexible scheduling options.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues efficiently
- Document interactions accurately in CRM systems while maintaining data quality
- Meet/exceed performance metrics including call handling time and resolution rates
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with strong computer proficiency
- Flexible availability including evenings/weekends as needed
- Must pass background check and drug screening
- Previous experience with Salesforce or Zendesk a plus