Job Description
Join our award-winning customer support team at Global Solutions Inc.! We're hosting a exclusive hiring event in Jacksonville to fill multiple Call Center Agent positions. This is your opportunity to launch a rewarding career in customer service with industry-leading benefits and growth opportunities.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Clear career advancement paths
- Modern, tech-enabled workspace
- Weekly pay schedule
Perfect for customer-focused professionals seeking stability and growth in Jacksonville's thriving business district. No experience necessary – we provide full paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development
- Uphold company standards for brand voice and compliance
Qualifications
- High school diploma or equivalent required
- Strong communication skills (written & verbal)
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset (patience & empathy)
- Reliable transportation to Jacksonville location
- Flexible availability (weekends/evenings as needed)
- No prior experience necessary – training provided!