Job Description
Join our award-winning call center team in Jacksonville! We're hosting an exclusive hiring event for motivated individuals seeking a dynamic customer service career. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment.
Why Choose Us?
- Industry-leading training program
- Health, dental, and vision insurance
- Paid time off and retirement plans
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve issues using CRM systems and company protocols
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screen
- Reside within 30 miles of Jacksonville