Job Description
Launch your career in customer service with our comprehensive paid training program! TechConnect Solutions Inc. is seeking enthusiastic Entry-Level Chat Support Specialists in Columbus, OH. No experience required—just a passion for helping others and a willingness to learn. Join our dynamic team in a hybrid role offering competitive pay, growth opportunities, and full benefits. Become a vital part of our award-winning customer experience team!
Responsibilities
- Deliver exceptional customer support via live chat, email, and phone channels
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document interactions using CRM systems while maintaining accuracy
- Collaborate with senior agents to resolve complex customer escalations
- Adhere to SLAs and maintain high CSAT scores
- Continuously expand product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Strong written communication skills with clear, professional tone
- Basic computer literacy and typing proficiency (40+ WPM)
- Customer-focused mindset with problem-solving aptitude
- Ability to multitask in fast-paced digital environments
- Must be authorized to work in the United States
- No prior experience required—paid training provided!