Job Description
Join our award-winning customer service team at Global Customer Solutions Inc.! We're hosting a hiring event in Jacksonville for motivated individuals seeking a dynamic career in call center operations. As a leader in the BPO industry, we offer competitive compensation, comprehensive benefits, and growth opportunities. Our state-of-the-art facility in downtown Jacksonville provides a supportive environment with cutting-edge technology. Why join us?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Employee recognition programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance customer experience
- Participate in ongoing training programs to maintain product knowledge
- Identify and escalate complex issues to senior support staff
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Passion for delivering outstanding customer experiences