Job Description
Join our elite weekend call center team in Portland, OR! Apex Customer Solutions is hosting a exclusive hiring event for motivated professionals seeking weekend shifts with competitive pay and growth opportunities. Deliver exceptional customer experiences while enjoying a supportive, modern work environment with performance bonuses and flexible scheduling. Perfect for students, parents, and night owls seeking work-life balance!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs including CSAT scores, resolution rates, and handle times
- Document interactions accurately in Salesforce and escalate complex issues
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training on products and communication techniques
- Maintain composure during high-pressure customer interactions
Qualifications
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer navigation skills
- Weekend availability (Sat/Sun shifts 8am-8pm)
- High school diploma or equivalent; college degree a plus
- Proven problem-solving and conflict resolution abilities
- Reliable transportation to downtown Portland location
- Positive attitude with resilience under pressure