Job Description
Launch your career in customer service with ConnectServe Solutions! We're hiring entry-level Call Center Agents across Florida and North Carolina with no experience required and comprehensive paid training. Join our award-winning team in a supportive environment where your growth matters.
What We Offer:
- 3-week paid training program ($15/hour during training)
- Competitive hourly wages + performance bonuses
- Health/dental/vision insurance (50% employer-paid)
- Tuition reimbursement for career advancement
- Flexible scheduling options
Work remotely from our modern Orlando hub or our Raleigh, NC facility. No technical experience needed – we'll teach you everything!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in company systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance standards (HIPAA, PCI-DSS)
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear, articulate communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and resilience under pressure
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screening
- Must reside in FL or NC