Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional experiences while enjoying competitive pay, benefits, and growth opportunities. No experience required – we provide all the tools you need to succeed.
Why Choose Us?
• Industry-leading onboarding program
• Career advancement pathways
• Health/dental/vision benefits
• Flexible scheduling options
• Collaborative team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Document interactions and maintain accurate records
- Meet/exceed performance metrics for quality and speed
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Identify opportunities for upselling/cross-selling
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Customer-focused mindset with empathy
- Reliable transportation to Charlotte office
- Flexible availability including evenings/weekends
- Passion for helping others