Job Description
Join our award-winning team as a Call Center Agent in Jacksonville, FL! We're offering paid training for motivated individuals ready to launch a rewarding career in customer service. No experience necessary – we'll equip you with the skills to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available for urgent hiring. Apply today and start earning while learning!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution rates)
- Collaborate with team members to ensure seamless service
- Adhere to compliance protocols and security standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Ability to type 35+ WPM with accuracy
- Proficient in basic computer applications
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote training
- Must pass background check and drug screening
- Flexibility to work rotating shifts (including weekends)