Job Description
Join our award-winning team as a Local Customer Service Representative and deliver exceptional support to Houston and New York clients from the comfort of your home. We're seeking empathetic communicators to resolve inquiries, build relationships, and drive customer satisfaction through remote channels.
Why Join Us? Immediate start date, competitive compensation, flexible remote work, and comprehensive training. Be part of a company that values your growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for resolution times and customer satisfaction
- Proactively identify opportunities to improve service quality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with remote work tools and CRM software
- Ability to work independently in a home office environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends