Job Description
Launch your career in customer service with our industry-leading paid training program! ConnectSolutions Inc. is seeking motivated individuals for our San Jose call center positions with daily pay options and comprehensive benefits. Enjoy a supportive environment where your growth is prioritized, with opportunities for advancement into team leadership or specialized roles. We provide all necessary training – no experience required!
What We Offer:
- Comprehensive 3-week paid training program
- Daily pay through our partnership with DailyPayHealth, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve customer experiences
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer proficiency (Windows OS, browsers)
- Flexible availability (including weekends/holidays)
- Pass background check and drug screening