Job Description
Join our award-winning call center team and accelerate your career with paid training and daily pay options! At ConnectCare Solutions, we invest in your success through comprehensive 2-week paid training programs designed to make you a customer service expert. As a Call Center Agent, you'll provide exceptional support to healthcare clients while enjoying:
- Daily Pay: Access your earnings daily through our payroll app
- Zero Experience Required: We train motivated individuals with transferable skills
- Career Growth: Clear paths to leadership roles and specialized certifications
- Benefits Package: Health insurance, 401(k) matching, and paid time off
- Modern Workspace: Collaborative downtown Boston office with free transit pass
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with HIPAA regulations
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Comfortable working in a fast-paced, metrics-driven environment
- Basic typing proficiency (30+ WPM)
- Flexible availability including evenings and weekends
- No prior call center experience necessary – training provided!