Job Description
Are you ready for a new career? Join Apex Support Solutions for our exclusive Hiring Event! We are expanding our team in Milwaukee, WI, and we are looking for friendly, motivated individuals to join our growing call center network.
Why Choose Us?
- No Experience Needed: We provide full paid training. If you have a great attitude and a willingness to learn, we will teach you the rest.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Flexible Schedules: Day, evening, and weekend shifts available to fit your lifestyle.
- Benefits Package: Medical, dental, vision, 401(k) matching, and paid time off.
We are actively hiring for roles in both Milwaukee, WI and our Virginia operations. Don't miss this opportunity to jumpstart your professional journey in customer service.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all customer interactions and account information into the CRM system.
- Provide accurate information regarding products, services, and billing.
- Collaborate with team leads to maintain high service standards and quality assurance metrics.
- Identify upselling and cross-selling opportunities within the scope of the call.
Qualifications
- High school diploma or GED equivalent is preferred but not required.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and ability to learn internal software quickly.
- Reliable internet connection and quiet home office environment (if remote).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be available to attend the upcoming Hiring Event or complete an online assessment.