Job Description
Join our award-winning call center team with PAID TRAINING! No experience required – we invest in your success with comprehensive 4-week paid training. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Our modern Louisville facility offers a supportive environment with performance-based incentives and comprehensive benefits. Immediate openings for motivated individuals ready to launch their customer service careers.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using proprietary CRM systems
- Meet/exceed daily performance metrics (call quality, resolution time)
- Document interactions accurately in company databases
- Collaborate with team leads to improve service delivery
- Adhere to compliance protocols for data security
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear verbal communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Louisville facility
- Ability to work rotating shifts (including weekends)
- No prior experience required – training provided
- Background check and drug screen required