Job Description
Join our award-winning call center team in Indianapolis with paid training and guaranteed career growth! We're urgently hiring motivated individuals for entry-level customer service roles. Enjoy comprehensive training, competitive pay, and flexible benefits packages. No experience required – we'll teach you everything you need to succeed. Join a supportive team environment where your contributions matter and advancement opportunities are abundant.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using company systems
- Meet/exceed daily performance metrics including call volume and quality scores
- Document customer interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (25+ WPM)
- Positive attitude and willingness to learn
- Reliable transportation to our Indianapolis facility
- Must pass background check and drug screening