Job Description
Join our award-winning call center team in Louisville, KY! We're urgently hiring motivated individuals for our paid training program designed to launch your career in customer service. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Advance your career with growth opportunities into team leadership or specialized roles. Apply today and start earning while learning!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (verbal/written)
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Reliable transportation to Louisville office
- Positive attitude with problem-solving mindset
- Ability to pass background check and drug screen
- No call center experience required (training provided)