Job Description
Join our award-winning customer support team as a Night Shift Chat Support Specialist in sunny Los Angeles! We're seeking tech-savvy communicators to provide exceptional customer service through real-time chat channels. This role offers immediate start, competitive pay, and opportunities for career growth in a dynamic environment. Work remotely with flexible scheduling while supporting cutting-edge tech solutions. If you thrive in fast-paced digital conversations and want to make an impact, apply today!
Responsibilities
- Deliver real-time chat support for technical inquiries and troubleshooting
- Maintain accurate customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA metrics for response time and resolution efficiency
- Identify and escalate product improvement opportunities
- Participate in ongoing training for new technologies
- Support multiple product lines simultaneously
Qualifications
- Minimum 1 year experience in digital customer support
- Exceptional written communication skills (native English proficiency)
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Ability to multitask in high-volume chat environments
- Strong problem-solving and de-escalation abilities
- Available to work 11 PM - 8 AM PST schedule
- High-speed home internet connection
- US work authorization required