Job Description
Launch your career in customer service with paid training and weekend shift flexibility! Peak Support Solutions is seeking motivated Call Center Agents in Colorado Springs to join our dynamic team. No experience needed – we provide comprehensive paid training to equip you with the skills to succeed. Enjoy competitive pay, performance bonuses, and a supportive work environment while serving diverse clients. Perfect for career changers or those seeking work-life balance with weekend schedules.
What We Offer:
- 2-week paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Clear career advancement paths
- Employee discounts and wellness programs
Responsibilities
- Handle incoming/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in call-tracking software
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 25+ WPM
- Basic computer proficiency
- Flexible weekend availability (Sat/Sun shifts)
- Problem-solving mindset
- Positive attitude and customer-focused
- No prior experience required