Job Description
Join our award-winning customer service team in sunny Tampa! Global Customer Solutions is seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software (Salesforce/Zendesk)
- Meet/exceed daily performance metrics (call volume, quality scores)
- Document interactions accurately in case management systems
- Collaborate with team leads to escalate complex issues
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient in Windows OS and typing (35+ WPM)
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screening
- Must be authorized to work in the US