Job Description
Join ConnectCare Solutions for an exclusive hiring event targeting full-time Chat Support Specialists in Denver, CO! We're seeking empathetic communicators to deliver exceptional digital customer experiences. This role offers competitive pay, comprehensive benefits, and growth opportunities within a forward-thinking healthcare technology company. Our Denver-based team collaborates remotely while maintaining a vibrant office culture. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to improve support workflows
- Adhere to HIPAA compliance and data security protocols
- Proactively identify opportunities to enhance customer satisfaction
- Participate in continuous training on product updates
- Monitor chat queues to meet SLA response targets
Qualifications
- Minimum 1 year customer service experience
- Proficient in typing (40+ WPM) with clear written communication
- Experience with Zendesk or similar CRM platforms
- Ability to multitask across multiple chat sessions
- Healthcare industry knowledge preferred
- Strong problem-solving and de-escalation skills
- Must be available for full-time schedule including weekends