Job Description
Join our award-winning customer service team at ConnectFirst Solutions! We're hosting an urgent hiring event for motivated individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written & verbal)
- Ability to multitask in a dynamic setting
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts (evenings/weekends)