Job Description
Join our award-winning customer service team at PeakConnect Solutions! We're urgently hiring motivated Call Center Agents for our Atlanta headquarters. Experience a dynamic, supportive environment where your skills make a real impact. Enjoy competitive pay, comprehensive benefits, and rapid career growth opportunities. Our hiring event offers on-the-spot interviews – don't miss this chance to elevate your career!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call volume, resolution time)
- Document interactions accurately in customer records
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Positive attitude with customer-first mindset