Job Description
Join our dynamic team at Memphis Customer Service Solutions! We're immediately hiring weekend-focused Call Center Agents for positions in Memphis, TN and across Georgia. Enjoy competitive pay, flexible scheduling, and comprehensive training in a supportive environment. Perfect for students, professionals seeking weekend work, or those transitioning careers.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and drive satisfaction through every interaction. No prior call center experience required – we provide full paid training!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM tools
- Meet/exceed performance metrics (call quality, resolution rates, CSAT)
- Document interactions accurately in Salesforce and customer databases
- Collaborate with specialists to resolve complex escalations
- Participate in continuous improvement initiatives
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office Suite and web-based tools
- Reliable weekend availability (Saturdays/Sundays 8am-8pm)
- Positive attitude and resilience in fast-paced settings