Job Description
Join our award-winning customer support team in sunny Miami! We're seeking motivated Full-Time Call Center Specialists with comprehensive paid training. No experience necessary – we provide all the tools to succeed in a dynamic, team-oriented environment. Enjoy competitive pay, benefits, and career advancement opportunities in one of America's most vibrant cities.
What We Offer:
• 4-week paid training program
• Health, dental, and vision insurance
• Paid time off and holidays
• Tuition reimbursement
• Modern downtown workspace with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible shifts (evenings/weekends as needed)
- Customer service mindset with empathy and patience
- Passing background check and drug screen required
- Fluent in English (Spanish a plus)
- Resilience under pressure during peak seasons