Job Description
Are you ready to jumpstart your career in customer service? Premier Support Solutions is currently hiring Call Center Agents for our expanding Weekend Shift team in Memphis, TN.
We are looking for dedicated individuals to join our team serving clients across Memphis, TN, and Georgia. If you are looking for an immediate start with a dynamic team and competitive benefits, this is the perfect opportunity for you. We provide comprehensive training and a supportive work environment.
Why Join Our Team?
- Competitive Pay: Earn $18.00 - $22.00 per hour
- Immediate Start: Start earning today
- Weekend Schedule: Saturday & Sunday shifts available
- No Experience Required: We provide full training
- Benefits: Health, Dental, and Vision insurance available
Responsibilities
- Answer inbound customer inquiries via phone and email with a focus on accuracy and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process orders, returns, and account modifications accurately within our CRM system.
- Document all customer interactions and account updates in the database.
- Stay updated on product knowledge and service procedures to provide accurate information.
- Collaborate with team leads to meet daily and weekly performance targets (KPIs).
- Assist in identifying process improvements to enhance the customer experience.
Qualifications
- High School Diploma or GED equivalent is required.
- Strong verbal communication skills and the ability to speak clearly and professionally.
- Basic computer proficiency and typing skills (40+ WPM).
- Must be available to work weekends (Saturday and Sunday).
- Reliable internet connection and a quiet workspace are essential for remote or hybrid roles.
- Ability to work in a fast-paced environment and handle high call volumes.
- Problem-solving mindset and patience when dealing with difficult situations.