Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking motivated Call Center Agents to support our Florida-based clients during weekend shifts. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Handle high-volume inbound/outbound calls for Florida-based clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team leads to optimize service delivery
- Participate in ongoing training for product/process updates
Qualifications
- High school diploma or equivalent required
- Strong communication skills and active listening abilities
- Ability to work Saturdays/Sundays (12-hour shifts)
- Basic computer proficiency (Windows, CRM systems)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Virginia Beach location