Job Description
Launch your career in customer service with our comprehensive paid training program! Global Customer Solutions Inc. is seeking motivated individuals for our Louisville-based call center positions. No experience required – we provide all the tools you need to succeed in a dynamic, supportive environment. Enjoy competitive pay, benefits eligibility, and opportunities for growth within our expanding team.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve processes
- Adhere to compliance guidelines and security protocols
- Participate in ongoing training and development sessions
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with typing ability
- Reliable transportation to our downtown Louisville location
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- Pass background check and drug screen