Job Description
Join our dynamic team at Apex Communications Group and kickstart your career in customer service! We're seeking motivated Call Center Agents for immediate full-time positions with weekly pay and comprehensive training. Enjoy a supportive environment, competitive benefits, and opportunities for growth in Seattle's thriving business district.
Why Apply?
• Weekly direct deposit
• Paid training program
• Health/Dental/Vision benefits
• Career advancement paths
• Modern downtown Seattle office
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (handle time, quality scores)
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Excellent verbal communication abilities
- Ability to work flexible shifts including weekends
- Proficiency with Windows OS and basic software
- Positive attitude and problem-solving mindset