Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking energetic professionals to deliver exceptional support to our clients across Washington DC and Florida. This fully remote position offers competitive compensation, flexible scheduling, and rapid onboarding. Help us redefine customer excellence while advancing your career in a dynamic, growth-oriented environment.
What We Offer:
- Comprehensive training and rapid onboarding
- Health, dental, and vision benefits
- 401(k) with company matching
- Remote work flexibility
- Performance-based bonuses
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly KPIs (CSAT, resolution time)
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/G Suite tools
- Exceptional written/verbal communication skills
- Ability to work independently in remote setting
- High school diploma; associate's degree preferred
- Typing speed of 45+ WPM
- Reliable internet connection (20+ Mbps)
- Flexible availability including weekends