Job Description
Join ConnectHub Solutions, Boston's premier customer service hub, and launch your career with immediate start positions offering weekly pay. We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive compensation and a supportive team environment. Our state-of-the-art downtown facility offers modern amenities and flexible scheduling options.
Why Choose ConnectHub Solutions?
• Weekly paycheck processing
• Comprehensive paid training
• Performance-based incentives
• Career advancement pathways
• Health benefits (after 60 days)
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries across billing, technical support, and account services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve service delivery
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Typing speed of 35+ WPM with high accuracy
- Strong problem-solving and communication skills
- Ability to work flexible shifts (including weekends)
- Proficiency with Microsoft Office Suite
- Background check clearance required