Job Description
Join PeakConnect Solutions' award-winning team as a Call Center Agent in Detroit! We're hosting a hiring event for motivated professionals seeking weekly pay and career growth. Enjoy a supportive environment, comprehensive training, and benefits including health insurance and retirement plans. Perfect for career changers or those seeking stability in Michigan's booming customer service sector.
Our Detroit facility offers modern amenities, on-site parking, and flexible scheduling options. Apply now to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve inquiries and provide exceptional service experiences
- Meet/exceed performance metrics (average handle time, quality scores)
- Document interactions accurately in CRM systems
- Participate in ongoing product training and team meetings
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Clear criminal background check and drug screen required
- Must attend on-site hiring event in Detroit