Job Description
Join our award-winning customer service team in Detroit and launch your career with comprehensive paid training! We're seeking compassionate individuals to become the voice of our community. As a Local Customer Service Representative, you'll resolve inquiries, build lasting client relationships, and contribute to Detroit's vibrant service sector. Enjoy competitive benefits, flexible scheduling, and clear advancement pathways. No experience necessary – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Basic computer proficiency and typing ability
- Problem-solving mindset with attention to detail
- Ability to work flexible hours including weekends
- Valid Michigan driver's license preferred
- Passion for serving Detroit's diverse communities