Job Description
Join Fort Worth Connect Solutions and become part of our award-winning customer service team! We're seeking motivated Call Center Agents to deliver exceptional support to our diverse clientele. Enjoy weekly pay, comprehensive benefits, and a quick start opportunity in the heart of Fort Worth. No experience necessary—we provide paid training! Work in a modern, collaborative environment with growth potential into team lead and supervisor roles. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rates)
- Collaborate with team leads to improve processes
- Participate in ongoing product knowledge training
- Upsell additional services when appropriate
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (English/Spanish bilingual a plus)
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency (Windows, CRM software)
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- No criminal background (required for client contracts)
- Must pass pre-employment drug screening