Job Description
Join our award-winning team at Customer Connect Solutions and transform your career! We're seeking dynamic Call Center Agents in Jacksonville, FL to deliver exceptional customer experiences with weekly pay and immediate start opportunities. Enjoy a modern work environment, comprehensive training, and performance-based bonuses while making a real impact in our clients' businesses. No prior experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to type 25+ WPM with basic computer proficiency
- Reliable internet connection for remote work option
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Previous customer service experience preferred