Job Description
Join ConnectCare Solutions for our exclusive hiring event and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience to join our dynamic Baltimore team. As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional support and building lasting relationships. We provide comprehensive training, career advancement opportunities, and a supportive work environment. If you're ready to grow with us and make a difference in your community, this is your chance!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality guidelines
- Identify opportunities for process improvements
Qualifications
- No experience required – we train all new hires!
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Reliable attendance and punctuality
- Positive attitude with problem-solving mindset
- Basic computer proficiency (typing, email, internet)
- Must be available for evening/weekend shifts as needed