Job Description
Join our award-winning team at Premiere Customer Solutions as a Call Center Agent and enjoy weekly pay with immediate start opportunities! We're seeking motivated professionals in Columbus, Ohio to deliver exceptional customer experiences while building rewarding careers.
Why Choose Us?
- Weekly Pay - No more waiting for bi-weekly checks!
- Immediate Start - Begin your new career as soon as this week!
- Comprehensive Training - Industry-leading onboarding program
- Growth Opportunities - Clear path to leadership roles
- Competitive Benefits - Health, dental, and retirement plans
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to improve service quality
- Participate in weekly coaching and skill development sessions
- Adhere to PCI-DSS compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Minimum 35 WPM typing speed with 95% accuracy
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to navigate multiple systems simultaneously
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset