Job Description
Launch your customer service career with NexaConnect Solutions! We're seeking motivated Entry Level Chat Support Specialists to join our dynamic team in Miami. This immediate-start role offers comprehensive training and growth opportunities in a fast-paced tech environment. You'll be the digital face of our brand, resolving inquiries and building lasting customer relationships through real-time chat interactions. Perfect for recent graduates or career changers with strong communication skills.
Responsibilities
- Deliver exceptional customer support via live chat within 30-second response time
- Resolve technical inquiries, billing questions, and product issues
- Document all interactions accurately in CRM systems
- Collaborate with senior agents to escalate complex cases
- Meet daily KPIs for resolution rate and customer satisfaction
- Participate in ongoing product training sessions
- Maintain professional tone across all customer communications
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Proficient in Google Workspace and CRM platforms
- Exceptional written communication skills in English
- Ability to multitask across 3-4 chat conversations
- Patience and empathy in high-pressure situations
- No prior experience required – full training provided
- Availability to work flexible shifts including weekends